Customer Service Management
In today’s business climate good customer service is more essential than ever. Customers expect a speedy response and expert, professional and friendly dealings.
VoxPro’s call centre technology, experience and warm culture put us in a strong position to deliver enhanced customer relationships while creating processes that can deliver substantial time-savings to your staff.
- Service Features
- Service available across phone, web and email
- Training and software can be fully customised
- Complex queries and escalations can be dealt with in line with your company’s policies
- Process design can ensure regulatory requirements are met every time
- Reimbursement or payment feature can be included
- Text or email acknowledgements of queries can be sent to your customers to reassure them that their issue is being dealt with
- All information can be easily exported into various programmes for future use
- Tailored reporting means you can view interaction details live via a secure website
- Non Geographic numbers (1850 & 1890) can be provided
For more information on our contact centre customer service solutions contact info@voxpro.ie